Nmsm, I was able to reach out to our Support Team and it looks like you have been working with a representative. ![]() Just in case it's needed, I'll include a help page below on how to obtain this information: Felix Diagnostic Report and your original player ID and new player ID if one appears. If players have seen a loss of progress within their game, please reach out to our Midnight Castle Support Team with a Dr. We definitely want to help get things up and running as they should, and I also wanted to welcome to the forums nmsm, breezin_, and wlrsm. It is appreciated that players have posted in this thread what is occurring along with what steps they have taken to help resolve the issue. ![]() I'm sorry to hear that players are experiencing issues with their Midnight Castle game.
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